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Title [ Help ] Shopping Guide
Name ODE Manager
Date 2019-01-22
Hits 646




Help




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[ Membership Information ]



Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can

 immediately benefit from according services offered to members. 


Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate

 in various events and discount promotions.



[ order method ]


Order is processed as below: 

Step 1: Search for products. 

Step 2: Add products to your shopping cart. 

Step 3: Log in with a member ID or non-member order. 

Step 4: Fill in the order form. 

Step 5: Proceed with payment. 

Step 6: Complete the order and you will see the order number.


[ Payment ]



The following payment methods are available:

Alipay

UnionPay

- PayPal

- EXIMBAY

- Credit Card (VISA,MASTER,JCB,AMEX etc.)




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[ Shipping ]


lShipping Method : EMS

lDelivery Location : The (whole) World

lShipping Costs

- Shipment costs will be charged differently depending on the ordered items’ weight.

- Shipping costs are automatically generated by the system upon ordering Please check your order when ordering.


lDelivery time

7-10 business days from payment except holidays and Weekends.

After your payment for the order is confirmed, we will arrange to ship your order. Product

preparation and delivery may be delayed depending on the product


lCustoms and Duties

International shipments may be subject to import taxes, duties and customs fees, which arelevied once your package reaches 

the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your 

          government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are

          to be returned to Korea and will not be shipped again. Relevant costs(round shipping, customs and etc.) are the responsibility of

          the customer and will be deducted from the refund.



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[ Refund Process ]


- Refund will be made after receipt of the goods from the shopping mall.

- Depending on your payment method, it takes about 3 to 5 business days for the refund to be completed.



Return Address ]


ODE , 89, Mapo-daeroMapo-gu, Seoul, Republic of Korea  (zip code. 04156)



[ Other Information ]


All exchanges / returns must be submitted with a picture on the website bulletin board and

official mail first. If you do, Quick and Accurate guidance will be possible.



[ Customer service center ]


1. Bulletin board in web Site 

2. E-mail : ODEUWA.Inc@gmail.com


- Customer service Operations hours : Weekdays AM 10:00~PM 5:00

- Closed on Weekends and Holidays



[ Mileage Use Information ]


- It can be used when the accumulated mileage amount is more than $ 2.00. and you can only use up to 20% of your final order payment.             

          - Discount coupons and limited sale products cannot be used in duplicate with the mileage point. 



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