FAQ Category

• How does international shipping work?
  We ship worldwide via EMS.
  
  Once your order is placed, it will be processed through the following steps:
  Order Confirmation → Item Preparation → Domestic Warehouse Dispatch → International Shipment → Customs Clearance → Final Delivery
  
  - Order preparation typically takes 3–7 business days, depending on item availability.
  - After dispatch from our warehouse in Korea, your package will be shipped internationally via EMS.
  - Once the package arrives in your destination country, it will go through customs clearance.
  
  After customs clearance is completed, a new tracking number for local delivery may be provided. You will receive an email with the updated tracking information, which can be used to track your package with the local courier.
  
  Please note that delivery times may vary depending on your country, customs procedures, and local courier conditions.
• How are shipping fees calculated?
  Shipping fees vary depending on order conditions such as total amount, item weight, destination country, and shipping method.
  The final shipping fee will be displayed at checkout.
  
  We kindly ask that you review the shipping fee on the order page before completing your purchase.
• Can items be shipped separately?
  Due to international shipping processes, all items are shipped together once they are fully prepared. Partial shipments are not available.
• How are customs duties and taxes applied?
  Customs duties and taxes may apply depending on the destination country, and the amount is determined during the customs process.
• What should I do if there is a customs issue?
  Customs or the shipping carrier may request additional information. Customers are responsible for responding to such requests.
• How can I track my shipment?
  You can track your order using the tracking number via Help Center > Track Order.
  Tracking information will also be sent by email once the item is shipped.
• My tracking shows “Delivered,” but I have not received my package.
  Please check with the carrier or your delivery location (e.g., front desk, concierge).
  If you still cannot locate your package, please contact us.