FAQ Category

• How do I request a return?
  
  
  1. Eligibility
  You may request a return or refund for:
  
  Defective, damaged, or incorrectly delivered items
  Customer-preference returns (e.g., change of mind, wrong size)
  
  
  2. Refund Guidelines
  1) For defective, damaged, or incorrect items, photos and supporting information are required. Return shipment may not be required depending on the case.
  2) For customer-preference returns, return shipping is required and must be paid by the customer.
  3) All returned items must be:
  - Unused and unwashed
  - In original condition
  - With all original tags, packaging, and accessories included
  
  4) If a return causes the remaining order amount to fall below the free shipping threshold ($250), the original shipping fee will be deducted from the refund.
  
  
  3. How to Request a Return / Refund
  
  STEP 1: Contact us
  
  Please contact us within 7 days of receiving your order via:
  1) Website bulletin board, or
  2) Email: ODEUWA.Inc@gmail.com
  
  Include:
  - Order number
  - Product name
  - Reason for return
  - Photos (for defective/damaged/wrong items)
  
  
  Step 2: Prepare the Return
  
  For all returns:
  - Repack items in original condition with all tags and packaging
  - Include order information (order number or packing slip if available)
  - If returning multiple items, pack them together
  
  
  Step 3: Return Shipment
  
  - The item must be shipped back within 7 days after return approval.
  - Customers must arrange the return shipment directly with a courier of their choice and provide the tracking number to ODE after dispatch.
  
  ** Return Address:
  ODE
  89, Mapo-daero, Mapo-gu, Seoul, Republic of Korea (04156)
  
  ** Return shipping costs:
  - If the return is due to customer reasons (e.g., change of mind, wrong size), the customer is responsible for the return shipping cost.
  - If the return is due to seller reasons (e.g., defective or incorrect item), the return shipping cost will be reimbursed after the item is received and inspected.
  - If the return is due to customer reasons, customers are also responsible for any customs duties or taxes that may occur during the return process.
  
  ※ Please wait for confirmation from our customer service team before returning any items.
  
  
  Step 4: Inspection & Refund
  - Items will be inspected upon arrival in Korea.
  - Refund will be issued if the item meets return conditions.
  - Processing time: within 5–7 business days after receipt.
  
• How are refunds processed?
  Refunds are processed after the returned item has been received and inspected by our team.
  
  Once the return is approved, the refund will be issued to the original payment method within 3 business days after the item arrives at our facility.
  
  Please note that the actual refund processing time may vary depending on your payment provider.
• How do I request a exchange?
  1. Eligibility
  
  Exchanges are available for:
  
  Defective, damaged, or incorrectly delivered items
  Customer-preference requests (e.g., size or style change)
  
  Note: Exchanges are subject to stock availability. If the requested item is out of stock, a refund will be issued instead.
  
  
  2. Important Guidelines
  1) All exchange requests must be submitted within 7 days of delivery
  2) Items must be:
  - Unused and unwashed
  - In original condition
  - With all original tags, packaging, and accessories included
  - Exchanges require returning the original item before a replacement is shipped
  
  
  3. How to Request an Exchange
  
  Step 1: Contact Us
  
  Please contact us via:
  1) Website bulletin board, or
  2) Email: ODEUWA.Inc@gmail.com
  
  Include:
  - Order number
  - Product name
  - Requested replacement item (size, color, etc.)
  - Reason for exchange
  - Photos (if applicable)
  
  
  Step 2: Return the Original Item
  - The item must be shipped back within 7 days after exchange approval
  - Customers must arrange the return shipment and provide a tracking number
  
  ** Return Address:
  ODE
  89, Mapo-daero, Mapo-gu, Seoul, Republic of Korea (04156)
  
  
  4. Shipping Costs
  1) For customer-preference exchanges (e.g., size, color)
  Customers are responsible for:
  - Return shipping fee
  - Reshipping fee (sending the new item)
  - Any customs duties or taxes
  
  2) For seller-related issues (e.g., defective or incorrect item):
  - We will cover both return and reshipping costs
  
  
  5. Price Differences
  1) If the replacement item costs more than the original item:
  → The customer will be required to pay the difference
  
  2) If the replacement item costs less:
  → The price difference will be refunded
  
  
  6. Processing
  - Replacement items will be shipped after the returned item is received and inspected
  - Processing time may take 5–7 business days after receipt