FAQ Category

• How can I check if my order has been successfully placed?
  A confirmation email will be sent once your order is completed.
  You can also check your order in My Account > Order History.
• I did not receive an order confirmation email.
  Please check your spam folder first. If you still cannot find it, please submit an inquiry.
• Can I modify my order?
  Once an order is placed, it cannot be modified. Please cancel your order and place a new one.
• I entered the wrong shipping address. How can I update it?
  If you would like to update your shipping address, please contact our customer service center and we will check if the change is possible based on the shipping status.
  Please note that confirmation may be delayed during weekends and public holidays.
  Address updates are not guaranteed depending on the shipping status.
  
  Please make sure to review your information carefully before placing an order.
• I forgot to apply a coupon when placing my order. Can I apply it now?
  Coupons cannot be applied after an order is completed.
  Please cancel your order and place a new one with the coupon applied.
• How can I cancel my order?
  Please submit a cancellation request with your order number and registered email address via:
  1) Website bulletin board, or
  2) Email (ODEUWA.Inc@gmail.com)
  
  Cancellations are only possible before the order is shipped. Once the order has been dispatched, cancellation is no longer available.
  If your order has already been shipped, you will need to follow the return process after receiving the package.
• What happens if an item is out of stock after ordering?
  If any of the items in your order are out of stock, we will notify you via email.
  
  You may choose to:
  - Cancel only the out-of-stock item(s), or
  - Replace them with another item of your choice
  
  If there is any price difference for the replacement item, we will guide you through the additional payment process separately.
• My payment did not go through.
  Your payment may be declined due to reasons such as insufficient funds, international payment restrictions, or authentication errors.
  Please contact your card issuer and try again.
  
  If you continue to experience payment issues, please feel free to contact our customer service center and we will be happy to assist you.
• My card authorization was canceled after payment.
  If your order was not successfully completed after authorization, the authorized amount will be automatically canceled.
• How does international shipping work?
  We ship worldwide via EMS.
  
  Once your order is placed, it will be processed through the following steps:
  Order Confirmation → Item Preparation → Domestic Warehouse Dispatch → International Shipment → Customs Clearance → Final Delivery
  
  - Order preparation typically takes 3–7 business days, depending on item availability.
  - After dispatch from our warehouse in Korea, your package will be shipped internationally via EMS.
  - Once the package arrives in your destination country, it will go through customs clearance.
  
  After customs clearance is completed, a new tracking number for local delivery may be provided. You will receive an email with the updated tracking information, which can be used to track your package with the local courier.
  
  Please note that delivery times may vary depending on your country, customs procedures, and local courier conditions.