-
How can I check if my order has been successfully placed?
A confirmation email will be sent once your order is completed.
You can also check your order in My Account > Order History.
-
I did not receive an order confirmation email.
Please check your spam folder first. If you still cannot find it, please submit an inquiry.
-
Can I modify my order?
Once an order is placed, it cannot be modified. Please cancel your order and place a new one.
-
I entered the wrong shipping address. How can I update it?
If you would like to update your shipping address, please contact our customer service center and we will check if the change is possible based on the shipping status.
Please note that confirmation may be delayed during weekends and public holidays.
Address updates are not guaranteed depending on the shipping status.
Please make sure to review your information carefully before placing an order.
-
I forgot to apply a coupon when placing my order. Can I apply it now?
Coupons cannot be applied after an order is completed.
Please cancel your order and place a new one with the coupon applied.
-
How can I cancel my order?
Please submit a cancellation request with your order number and registered email address via:
1) Website bulletin board, or
2) Email (ODEUWA.Inc@gmail.com)
Cancellations are only possible before the order is shipped. Once the order has been dispatched, cancellation is no longer available.
If your order has already been shipped, you will need to follow the return process after receiving the package.
-
What happens if an item is out of stock after ordering?
If any of the items in your order are out of stock, we will notify you via email.
You may choose to:
- Cancel only the out-of-stock item(s), or
- Replace them with another item of your choice
If there is any price difference for the replacement item, we will guide you through the additional payment process separately.
